Support & frequently asked questions

How do the three helpers work?

Each round gives you three helpers, one of each type, usable once per round:

• Undo — returns your last picked tile to its original position on the board
• 3-Right — moves your last three picked tiles to a special right column where they're always tappable
• Rebuild — reshuffles the types of remaining tiles without changing their positions or layers

Save helpers for critical moments when you're about to lose or need to recover from a mistake.

What happens when my tray fills to 7 tiles?

If your tray reaches 7 tiles and no triple forms (after any auto-clears), you lose that round instantly. The game ends and you'll need to restart. This is why counting tiles and planning matches ahead is crucial.

Which tiles are tappable?

Only tiles that have no other tiles covering them are tappable. You'll see uncovered tiles slightly highlighted. If a tile is partially or fully hidden under another tile, you cannot select it until you remove the tiles above it first.

How do I unlock tile styles?

Tile styles are cosmetic customizations unlocked with diamonds. You earn diamonds by completing rounds. Visit the Shop in-game to browse and purchase styles. All styles are purely visual and don't affect gameplay.

Does my progress save automatically?

Yes. In the iOS app, your progress saves to your device automatically and can sync with iCloud if enabled. In the web demo, progress saves to your browser's local storage and persists between sessions.

Can I replay completed rounds?

Absolutely. Once you unlock a round by beating the previous one, you can replay it anytime from the level select menu. This is great for practicing strategies or trying for a perfect run without using helpers.

Can I play 3matchpuzzle offline?

The iOS app works fully offline after installation — no internet connection required. The web demo requires an initial connection to load but may cache for limited offline use depending on your browser.

Are there any ads or forced purchases?

No ads whatsoever. The game is free to download and fully playable without purchases. Optional in-app purchases are available for helper bundles if you want extra assistance, but the game never forces you to buy anything.

What about my privacy and data?

We take privacy seriously. The app collects minimal data and works great without sign-in. Read our full privacy policy for details on data handling and your rights.